Refund & Cancellation Policy

Last Updated: 9 August 2026

Welcome to Learn with Eliyaz.

This Refund & Cancellation Policy explains the terms applicable to purchases made through the https://learnwitheliyaz.com website for our online courses, including the Advanced Excel Course.

By purchasing a course from our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

1. Nature of Our Product

The courses offered by https://LearnwithEliyaz.com are digital educational products/services consisting primarily of recorded video lessons, course materials, notes, workbooks, downloadable resources, and/or other digital learning content.

Because digital course content can be accessed, viewed, downloaded, or used electronically after purchase, it cannot be returned in the same manner as a physical product.

2. No Refund Policy

All course purchases made through Learn with Eliyaz are final and non-refundable.

Once payment has been successfully completed and access to the course has been provided, no refund, cancellation, exchange, or return will ordinarily be permitted due to the nature of the digital product.

Refunds will not normally be provided for reasons including, but not limited to:

  • Change of mind after purchase.

  • Failure to complete or watch the course.

  • Lack of time to complete the course.

  • Personal circumstances.

  • Not finding the course suitable after purchase.

  • Purchasing the course by mistake when the course description and details were available before purchase.

  • Having already purchased or having access to similar learning material elsewhere.

  • Failure to use the course during the access/validity period.

  • Not achieving a particular job, salary, examination, business, or career result after completing the course.

  • Dissatisfaction based solely on personal expectations where the course has been delivered substantially as described on the website.

3. Access to the Digital Course

Before completing a purchase, customers are advised to carefully review the course description, syllabus, features, course duration, access period, system requirements, and other information provided on the website.

After successful payment, course access or login credentials may be provided electronically.

Because access to digital content may be provided immediately or shortly after purchase, customers should make their purchase only after reviewing the available course information.

4. Exceptional Circumstances

Although our standard policy is no refund, Learn with Eliyaz may review a refund or other appropriate remedy in exceptional circumstances where:

  • Payment was successfully deducted but the purchased course was not provided;

  • A technical problem on our side prevents the customer from accessing the purchased course and we are unable to reasonably resolve the problem;

  • The customer was charged more than once for the same purchase due to a payment/technical error;

  • The course purchased is materially different from the course description provided at the time of purchase; or

  • A refund is otherwise required under applicable Indian law or by a competent authority.

Where a technical problem occurs, we will first make reasonable efforts to restore or provide access to the purchased course before considering any refund.

5. Duplicate Payments

If you believe that you have accidentally made a duplicate payment for the same course, please contact us with the relevant transaction details.

After verification, an incorrectly duplicated payment may be refunded through the original payment method, subject to verification of the transaction.

6. Payment Gateway Issues

If your bank account or payment method has been debited but the course order was not successfully created, please contact us with your payment/transaction details.

We will verify the transaction and, where the payment was received by us but the course was not successfully provided, take appropriate action in accordance with the applicable payment and consumer protection requirements.

7. Refund Processing

Where a refund is approved under this policy or is required by applicable law, the refund will normally be processed through the original payment method used for the transaction.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, card issuer, or financial institution.

8. Course Access and Refund Requests

If you experience difficulty accessing a course you have purchased, please contact our support team before submitting a refund request.

We will make reasonable efforts to resolve genuine access or technical problems.

Please provide:

  • Name used during purchase

  • Email address used for the purchase

  • Order/transaction ID

  • Date of purchase

  • Description of the problem

  • Relevant screenshots, where applicable

9. Consumer Rights

This policy is intended to establish the commercial terms applicable to digital course purchases and does not exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.

Nothing in this policy is intended to waive or limit rights available to consumers under applicable provisions of the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws and regulations.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services bought or sold through digital or electronic networks, including digital products.

10. Changes to This Policy

Learn with Eliyaz reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

The policy applicable to a purchase will generally be the policy displayed on the website at the time the purchase is made, subject to applicable law.

11. Contact Us

If you have any questions regarding this Refund & Cancellation Policy or experience a problem with your course access, please contact:

Website: https://learnwitheliyaz.com
Email: learnwitheliyaz@gmail.com

Please replace the email placeholder above with the actual support email address used by your website.

Important Notice

By proceeding with the purchase, you acknowledge that you are purchasing a digital educational product and understand that course purchases are generally non-refundable once payment has been successfully completed and course access has been provided, subject to the exceptions and applicable legal rights described in this policy.

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